Algemene voorwaarden

Terms of Service – Banketbakkerij V.O.F. Jullens
Last updated: August 11, 2025

1. Applicability
These terms apply to all offers, orders, deliveries, and payments at Banketbakkerij V.O.F. Jullens.
By placing an order, you agree to these terms.

2. Customer Information
You are responsible for keeping your account details accurate and up to date.
Deliveries will be made to the last known address in our system.

3. Delivery
Delivery is only available within the regions listed in the webshop.
Outside these areas, orders can only be collected from our store.
Orders below the minimum delivery amount will not be delivered.

4. Delivery Costs and Times
Any applicable delivery costs are calculated automatically when placing your order.
We aim to deliver on the requested day, but delivery times are indicative.
Exceeding delivery times does not entitle you to cancellation or compensation.
You must ensure that someone is available to receive the order.
If no one is present, a message will be left, and you can collect your order from the store.

5. Offers and Prices
All prices include VAT, unless otherwise stated.
Obvious typographical or programming errors are not binding.

6. Transfer of Risk and Ownership
Risk transfers to the customer upon delivery.
Ownership transfers only after full payment has been received.

7. Complaints (Fresh & Non-perishable)
Fresh/perishable products: complaints must be reported on the same day of delivery or brought to the store on the same day for assessment by our staff. Without product assessment, we cannot process the complaint.
Store and transport the product until assessment according to the given instructions (e.g., refrigerated where applicable).
Non-perishable products: complaints must be reported or presented in-store within 3 working days after purchase. Keep the product (and if applicable the original packaging/batch information) for assessment.
Resolution: if a complaint is justified, we offer either replacement or a refund of the purchase price.
Exceptions: complaints resulting from incorrect use, improper storage, late reporting, or subjective taste preferences are excluded from warranty.

8. Order Times
Via webshop: order until 11:00 PM for delivery the next day.
Via e-mail: order until 3:00 PM for delivery the next day.
Special orders: place your order at least 3 days in advance.

9. Payment
Orders via the webshop must be paid online immediately.
Orders via e-mail for delivery must be paid in cash upon delivery (no card payment at the door).

10. Returns and Refunds
Fresh and perishable products are excluded from the right of withdrawal.
Other (non-perishable, unopened) products may be returned within 14 days of receipt.
Refunds will be made within 14 days of withdrawal, and we may wait until receipt of the returned goods or proof of shipment.
Return costs are borne by the customer unless otherwise agreed.
If the entire order is withdrawn, we will refund the standard delivery costs of the original shipment (not extra chosen delivery options).

11. Force Majeure
We are not liable for delays or non-delivery due to force majeure, including strikes, pandemics, extreme weather, or third-party disruptions.

12. Applicable Law
These terms are governed exclusively by Dutch law. Disputes will be submitted to the competent court in the district of Groningen.