Terugbetalingsbeleid
Return and Refund Policy
Banketbakkerij V.O.F. Jullens aims to deliver only products of the highest quality. If you are unexpectedly not satisfied with your purchase, the following conditions apply.
Fresh Daily Products
For fresh daily products, such as pastries, bread, and other freshly prepared items, returns or exchanges are only possible if there is a demonstrable defect or quality issue. Complaints about fresh daily products must be reported on the same day of delivery and preferably shown in our store so our staff can assess the quality.
Non-Perishable Products
For non-perishable products (such as packaged chocolate, cookies, etc.), complaints must be reported within 3 working days of delivery. The product must be unopened and in its original condition so it can be assessed in our store.
Exceptions to the Right of Return
By law, the right of withdrawal is excluded for:
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Products that spoil quickly or have a limited shelf life.
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Products that, for reasons of health protection or hygiene, are not suitable for return and whose seal has been broken after delivery.
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Products made especially for you or custom-made orders.
Procedure for Return or Complaint
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Contact us immediately via info@jullens.com or by phone at +31 (0)596 613573, stating your order number, purchase date, and a description of the problem.
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If applicable, bring the product to our store as soon as possible for assessment.
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If the complaint is justified, we will offer a free replacement or refund.
Refunds
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If a refund is granted, it will be made via the same payment method used for the order, unless otherwise agreed.
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Refunds will be processed within 14 days of approval.
Contact details
Banketbakkerij V.O.F. Jullens
Oude Schans 9, 9934 CM Delfzijl, Netherlands
E-mail: info@jullens.com
Telephone: +31 (0)596 613573