Privacybeleid
Privacy Policy
Last updated: 11 August 2025
Your privacy is very important to Banketbakkerij V.O.F. Jullens. We comply with privacy legislation. This means your data is safe with us and we always handle it with care. In this privacy policy, we explain what we do with the information we obtain about you through our online store Jullens.com.
Contact details:
Banketbakkerij V.O.F. Jullens
Oude Schans 9
9934 CM Delfzijl
E-mail: info@jullens.com
Telephone: +31 (0)596 613573
1. Processing orders
When you place an order with us, we use your personal data to process it correctly. If necessary, we pass on your details to our delivery service to deliver the order. We also receive payment information from your bank or credit card company.
Personal data we use for this:
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Name and address details
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Billing address
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Telephone number
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E-mail address
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Payment details
Legal basis: legitimate interest
Retention period: until your order is completed and for up to 7 years thereafter (legal retention period)
2. Access to the customer portal
Through our portal, you gain access to a management environment where you can view, change, and set your data. We keep a record of your actions and the time they occurred to have proof in case of disputes.
Personal data we use for this:
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Name and address details
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Billing address
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Telephone number
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E-mail address
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Payment details
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Order history
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IP address
Legal basis: legitimate interest
Retention period: until the end of the service to you
3. Contact form and newsletter
When you contact us via the contact form, we use your data to respond to your question or request.
Personal data we use for this:
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Name and address details
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E-mail address
Retention period: until we are sure you are satisfied with our response, plus 6 months
Newsletter: You can subscribe to our newsletter with news, tips, and offers. You can unsubscribe at any time via the unsubscribe link in the e-mail or through your account. Your e-mail address will only be added to the subscription list with your consent.
Retention period: up to 3 months after cancellation
4. Your account
For some parts of our online store, you must register. Your account contains your personal details so you can order faster and we can serve you better.
Personal data we use for this:
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Name and address details
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Telephone number
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E-mail address
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IP address
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Billing address
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Payment details
Retention period: until you delete the account yourself
5. Advertising
We will only send you advertising by e-mail if you have given your consent or if you are a customer. You can unsubscribe via the unsubscribe link in the e-mail or through your account.
6. Location data
For certain functions, it may be necessary to determine your location, for example for delivery options. We always ask for your consent first. Processing is done through the navigation and location software on your device (such as Google Maps). Always read the privacy policy of these external services as well.
7. Disclosure to third parties
We only share your data with third parties if necessary for our services (such as delivery services and payment providers) or if we are legally required to do so. We conclude data processing agreements with parties that process data on our behalf.
8. Cookies
Our online store uses cookies to enhance user-friendliness. You can disable cookies through your browser, but some website functions may then not work properly. Also read the privacy policies of external parties that place cookies.
9. Google Analytics
We use Google Analytics to gain insight into the use of our website. We have a data processing agreement with Google and anonymize IP addresses. The obtained information is not used for other Google services.
10. Security of personal data
We take appropriate measures to prevent misuse, loss, unauthorized access, and unwanted disclosure:
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Access to personal data is protected with a username and password
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Physical security of systems (locks, safes)
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Encrypted connections (SSL) for data transfer
11. Changes
We may amend this privacy policy. Therefore, check the date at the top of this statement regularly.
12. Your rights
You have the right to:
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Receive an explanation of what personal data we have and what we do with it
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Access the exact data we have
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Correct errors
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Delete outdated data
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Withdraw consent
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Object to certain uses of data
Always send your request with sufficient identification so we can be sure the data belongs to you.
13. Complaints
Do you have a complaint about how we handle your data? Please contact us. You also have the right to lodge a complaint with the Dutch Data Protection Authority.